You're currently on:
Customer Service
- Shipping & Delivery
- All shipping costs are calculated on the UPS Ground service to anywhere in the continental U.S., which includes shipping insurance. We do not accept orders from outside the U.S. Orders placed today are usually shipped no later than the next business day by UPS ground. We perform our own shipping and packing Our warehouse is located in Orlando, FL. You can expect your order to arrive in 3-5 days. Sorry, we cannot accept C.O.D. transactions. Customers can track their shipments 24 hours/day 7 days a week.
- Privacy & Security
- We are committed to protecting your privacy. This Privacy Policy details how we use your personal identifying information. This Privacy Policy may be modified at any time without notice to you. Please review this document each time you visit us or use any of our tools or services.
We will never reveal your personal information to any third party or entity except under the following circumstances, or as explained below:
* If a governmental agency, or an attorney, subpoenas your private information, or makes a formal request for discovery pursuant to any legal action, or pending legal action.
Please note that we may employ the use of Cookies. Cookies are small programs that enhance your use of the Internet, in general, and specifically we use Cookies to enhance your usage of our functions.
You may turn off your Cookies by adjusting the appropriate setting on your browser. Please consult the HELP menu of your browser to learn how to turn your Cookies off. Cookies do not reveal personal information and if you turn off your "Cookies" you may find your enjoyment of the Internet, and our site, to be reduced or impaired.
Naturally, should you purchase a service or product from us; we will require sufficient information from you so that we can complete the transaction. Such information could include a credit card number and related account and billing information, invoice related information, and other data required for processing the order. We may also update such data should you grant us permission to bill you or your credit card for recurring charges, such as monthly or other types of periodic payments. All information of this nature is maintained by us in a secure database and transmitted across the Internet from you to us using secured transmission encryption. We will not share this information with any third person or entity.
- Returns & Replacements
- If you are not completely satisfied with your purchase, you may return your order within 30 days. You will need to return the merchandise in its original packaging and condition along with a copy of your on-line order, a brief description of why you are returning the product together with online return form for a full refund of the unused product to:
Native A/C Returns
401 N Stone St.
Deland, FL 32720
In order to receive the proper credit, you must return product in it's sealed, original packaging. Opened or used product is subject to a 25% re-stocking fee. You must also have a RMA number which is obtained by completing the return form.
Product Damaged in Shipping
If your product was damaged in shipping, complete the return form. Do not return the product until one of our customer service represenatives instructs you to return the product. Your damaged product claim will process much faster after speaking with us first.
- Ordering
- Transaction Safety
Native Air uses a secure server for transaction processing provided by Godaddy. Click here if you prefer to fax or mail in your order.
Online shopping safety tip: When you proceeed to check out of a ecommerce site, be sure you are on the same website of the company and not moved to another website that you know nothing about. You can check by looking at the address bar window in your browser. ALWAYS be sure that you see the closed lock on your browser when you're giving your credit card information. On Netscape it will be a solid key. You can also click on the lock to view and install the secure certificate.
- Payment, Pricing & Promotions
- We accept Visa, MasterCard, Discover Card and American Express for payment. All Prices are in US Currency. We are currently shipping only in the United States.
- Viewing Orders
- You may view and track any order you have ever place by visiting your account
- Updating Account Information
- Visit your account to change or update any of your personal information
